Information for tenants

Here at South Real Estate we are committed to providing the best service possible to both landlords and tenant alike. Whilst we expect all our tenant to show all due care to the properties they lease, we also expect our landlords to provide an appropriate level of maintenance to their properties.

Below we have compiled a selection of frequently asked question from tenants

What are my general responsibilities as a tenant?

As a minimum a tenant is expected to:

  • To look after the property and never carry out repairs or any type of maintenance without prior written permission
  • Pay the rent on time. If the tenant receives a Centrelink payment, the landlord may agree for the rent to be paid using Centrepay
  • Keep the premises in a reasonable state of cleanliness
  • Not intentionally or negligently cause or allow damage to be caused to the premises
  • Notify the landlord of damage to the premises
  • Notify the landlord when repairs are needed
  • Not use the premises, or allow them to be used, for any illegal purpose
  • Not fit any fixtures or make any alterations to the premises (including picture hooks, shelves and fences) without the landlord's permission

PLEASE NOTE:

It’s important to show due respect to your neighbours at all times. Loud music, parties and disruptive behaviour can disturb a neighbour’s right to peace and quiet. This is especially true of units and apartments, where there can be little more than a wall between homes. Disrespectful behaviour reflects poorly on yourself as tenants, on South Real Estate as the property managers and on the property owners and will not be tolerated.

We do give the neighbours our number to let us know about any such behaviour.

Can I smoke in my property?

Simple answer is NO!

Can I have a pet?

Unless agreed beforehand with the landlord you cannot have a pet. If you are found to have a pet at your property without explicit permission, you will be in violation of your tenancy agreement and may face eviction .M

What will South Real Estate inspect?

South Real Estate will inspect, at all inspections (ingoing, quarterly and outgoing), the following areas:

Interior

  • Floor coverings
  • Walls
  • Doors
  • Ceiling and fans
  • Smoke alarms
  • Light fittings
  • Power points
  • Built in cupboards – shelving and rails
  • Curtains and blinds
  • White goods (if included)
  • Fixtures e.g. oven, hotplates etc.
  • Hot water system
  • Furniture (if included)
  • All wet areas

Exterior

  • Garage/carport
  • Gardens and lawns
  • Paintwork
  • Guttering and down pipes
  • Steps – structure and paint
  • Balcony and decks
  • Driveway, paths and courtyard
  • Locks
  • Pool/spa
  • Fencing
  • Taps

What is considered an emergency repair?

Emergency repairs are those that could cause injury to tenants or damage to the property, and may include:

  • Broken or burst water pipes
  • A blocked or broken toilet (if a second toilet is not available)
  • A serious roof, or gas, leak
  • Dangerous electrical faults, dangerous power points, loose wires, etc
  • Flooding, rainwater inundation inside the property, or serious flood damage
  • Serious storm, fire or impact damage (i.e. impact by a motor vehicle)
  • Failure or breakdown of the gas, electricity or water supply
  • Failure or breakdown of an essential service or appliance for water or cooking
  • Hot water service failure on a weekend, or long weekend (this would not be considered an after hours emergency if this occurs on a week night)
  • Faults or damages that makes the premises unsafe or insecure
  • Faults likely to injure a person, cause damage or extreme inconvenience

For Emergency Repairs Please contact your property manager directly.